Using an automated knowledge agent for reference and customer service.

tial for the production of high-quality digital programming. Makeshift settings lacking these qualities cannot provide suitable environments for digitally recorded productions. Ultimately, the digital learning object developed for this project will be further subdivided, indexed, and migrated to the Web. Health sciences libraries are increasingly involved in developing and managing these types of digital resources. As data casting of digital learning objects becomes ever more common to support communications among health care providers, educators , researchers, and the community at large, it seems only logical that opportunities for health sciences libraries to expand their roles in this arena will continue to grow. REFERENCES 1. DUNCAN JM. The information commons: a model for (physical) digital resource centers.KONEN WE. Evaluating overall usage of a digital health sciences library.